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If your product develops a fault within the manufacturer warranty period, you can either contact the manufacturer directly (some manufacturers provide a high level of warranty service - including free pickup or in some cases onsite repair), or return to one of our services centres / stores.

Please note, items purchased on finance cannot be exchanged for a gift card. If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. To exchange a product, goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange. If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. If you are located in Australia, you can order directly from our Australian site If you are from another country you can order from 7 day right of exchange PB Tech regularly ships overseas to Australia and beyond. Learn more about our Click & Collect process. Provided the store you select has stock and there's no hold-ups with payment we will have your order ready within 1 hour (during normal trading hours for that store) otherwise it may take up to 5 working days to transfer the stock to the store so your order can be fulfilled. You can select which store you want to pick up from at the checkout. You can pick-up your online order from any of our stores nationwide. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature.

Shipping Security & InsuranceĪll orders shipped by PB Tech are sent via a courier with a signature required for each delivery. To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost. Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE. Simple place your order before 1pm (provided your items are in stock) and select one of our same day delivery options 'Evening Delivery' or 'Urgent 3-hour Delivery' in the checkout. Need your order in a hurry? PB Tech offers same day delivery for Auckland, Hamilton, Wellington and Christchurch. Simple place your order before 4pm (provided your items are in stock) and select our next day delivery option in the checkout. Need your order in a hurry? PB Tech offers next day delivery for local Auckland addresses.

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